For the Love of the Game

As you may or may not be aware, GenCon 2010 was this past weekend. (No, I didn’t attend.) Normally I wouldn’t really talk about it here, since I didn’t go, there’s not really any news from me that didn’t get gleaned from the panels there, and I’m pretty sure no one cares from my end. But that’s okay and pretty immaterial to the following story anyway.

I’d initially thought about not saying anything at all about it, since it really doesn’t need addressed, but a conversation with Brian (JadeHellbringer) last night sort of forces my hand. See, he filled me in on a situation I was involved in at GenCon – despite me being here, nearly a thousand miles away – and I was bemused and a little disturbed at the perspective from the convention-goer’s end. So here’s the story of what really happened, simply to put the rumors to rest. This is something I really don’t want getting out of hand or being told ad nauseum with incorrect facts, after all.

Verizon: A Study in Customer Service (It’s Bad)

100_5800 Verizon Truck, courtesy of rememberwhatgodhasdone

I’m sure many people are wondering where the heck I am these days. I’ve been unavailable by phone and severely limited in my online time since our ‘big move’ two weeks back.

Well, settle back, kids. I’ve got a story for you. In fact, I’ll let you read the letter I sent to the CEO of Verizon this Friday past – it sums it up pretty well.